Return & Exchange Policy
Because your comfort is our priority, we offer a flexible and free return policy to ensure a risk-free shopping experience
At GoSleep, we are keen to provide the highest levels of comfort and quality to our customers. Because your comfort is our priority, we offer a flexible and completely free return policy to ensure a risk-free shopping experience:
Extended Trial Period
We give you a real opportunity to test the comfort of our products through a free trial period extending to 14 days from the date of receiving the order.
100% Free Returns
In case you do not feel completely comfortable, you have the right to return the product and get a full refund without any hidden fees.
Easy Procedures
We strive to facilitate the return process to be simple and fast. Just contact customer service to arrange the return for free.
Terms & Conditions
- Exchange and return is a guaranteed right for all our customers and it includes all the products we offer on our store.
- All products displayed on our store are subject to the exchange and return policy in accordance with the terms and conditions stipulated on this page.
- Returns or exchanges can be made if the product is in its original condition when purchased and packaged in the original packaging.
- The exchange or return request is approved within 3 working days.
- If the return and exchange request is approved, the representative reaches the customer within 3-5 working days.
- Please send a message via the WhatsApp application to the number shown in the bill of lading to request a return or exchange, or contact us via the Contact Us page to request a return or exchange.
- Please photograph the product and send it, specifying the city, address, and order number, so that it can be replaced with another product if the product is damaged, has a specific defect, or cannot be used as agreed upon.
- The amount is fully refunded to the customer if the product received is completely different from the product description on the product page on our site.
- We are not responsible for any expectations of the use of the products by the customer that we did not mention on the product page on our site.
Want to start a return?
We are here to help. Contact us now and we will arrange everything for you.